2.- It is safe to travel with you?
Absolutely, before we hire any member of our staff, they need to pass several tests, we request federal driver license, which is not easy to get, no criminal records certificate issued by the police. We continue to invest in our people through on-going customer service training and sophisticated safety programs. Our mechanics make sure that all of the vehicles are operating properly, checking the a/c systems regularly as well as performing regularly scheduled.
3.- Are your rates the same than the regular fees at the airport thicket center?
No, our rates are lower, because we work on pre-booked reservations only.
4.- How can I find my transportation?
In both terminals there is a “Meet & Greet” area. Our C&R representative will be there punctually waiting for you and holding a sign with your name on it. (Step by Step)
5.- Can I pay my transportation with credit card?
Yes, you can do that, only through the internet., Because if you decide to pay your transfer upon arrival, our drivers only takes cash or travelers checks.
6.- Can I pay the service when arrive to Cancun?
Yes, you can pay our driver in cash or travelers checks only.
7.- Do you have a hourly rate or rent your vehicles for private excursions?
Yes, you can decide your own itinerary; we rent our vehicles for a minimum 3 hours. In all cases we provide the driver. Ask for Special quotation.
8.- What if my flight is delayed?
Air travel schedules are never a problem with us, as we are responsible for changes in any arrivals. There is never a waiting charge for late incoming flights, as we modify scheduling to meet your changing needs.
9.-How can I cancel a confirmed reservation?
It´s very easy, just e-mail us mentioning your reference number and we will take care of that.
10.- If I will travel to Cancun in 6 months, Can I book my transportation now?
Yes, we can take your reservation. We take reservations up to 24 months in advance
11.- Does your drivers speak English?
Most of them speak good English and the rest have basic level, they will understand you if you speak to them slowly. The manager staff speaks English fluently so in case may need any specific information.
12.- Is the tip to the driver included on your prices?
Prices do not included driver gratuity. You can tip him if you think he deserves it depending on the service received. The only items included on the price are tax, insurance and airport parking fees.
13- Do you have child seats?
Yes, we do have child seats available upon request. The seats we have are suitable for children between 0-2 years old.
14.- What is your policy for children?
Children from 0-2 are free. Over 2 years old, pay the same rate than an adult.
15.- Do I need to call you to confirms my return if I booked as round trip?
No, once you have your confirmation number, you are worry free.
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