Billing Policy

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Rates are quoted in US dollars or Mexican Pesos and are accordingly highlighted. In case of rates being shown in other currency the transaction amount can be converted to US Dollars or Mexican Pesos at the exchange rate on the date of the transaction. Please note that the amount which will be posted on your monthly billing statement can differ up to three percent due to fluctuating international currency exchange rates. Cancun & Riviera Maya Ground Transportation, S. A. de C. V. cannot be held responsible for fluctuating exchange rates and by accepting these policies you acknowledge that you have been advised of the exchange rate fluctuations and agree to our processing the transaction in Mexican Pesos.

The corresponding reservation amount will immediately be charged to your credit card once submitted and reservation status shows confirmed.

The rates displayed are valid only for the date of your quote. If reserved, these rates will apply for your charge, if not they may vary without prior notice. A reservation is considered complete once you have a confirmation number and the according charge has been applied. By reserving you confirm having accepted our reservation and cancellation policies. To avoid any inconveniences you must print your reservation voucher and present it at the moment of using the reserved service. If you want to change or cancel your reservation please send us an e-mail with your reservation and/or confirmation number. Any change is subject to availability and re-quoting of rates; cancellations are subject to our cancellation policies.

Cancellation Policy

Cancellation Policy: - Reservations cancelled more than 2 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
- Cancellations made within 48 hours prior to arrival date or no shows are 100% non-refundable.